PlayWins Casino Cookie Policy
At PlayWins Casino, we are committed to being transparent about how we use cookies and similar tracking technologies on our website at playwins.com. This Cookie Policy explains what cookies are, how we use them, why we use them, and the choices you have regarding their use. By continuing to use our website, you agree to our use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy to fully understand how we handle your data.
What Are Cookies?
Cookies are small text files that are placed on your device — your computer, smartphone, tablet, or other internet-connected device — when you visit a website. Here at PlayWins, we use cookies to help our website function correctly, to personalise your experience, and to collect information about how you interact with our platform. Cookies allow us to remember your preferences, keep you logged in to your PlayWins login session, and ensure our services run smoothly across all your visits.
Cookies may be set by us directly ("first-party cookies") or by third-party providers whose services we incorporate into our platform ("third-party cookies"). They may be stored on your device for different lengths of time — some expire when you close your browser ("session cookies"), while others remain on your device for a set period ("persistent cookies").
How We Use Cookies
Our PlayWins Casino platform uses cookies for a number of essential and optional purposes. We rely on different categories of cookies to deliver a secure, functional, and enjoyable experience for every player who accesses our services.
Strictly Necessary Cookies
These cookies are essential to the operation of our website and cannot be disabled. Without them, core functions — such as your PlayWins Casino login, account authentication, session management, and security verification — would not work. We use these cookies to:
- Maintain your active login session and keep you signed in to your account
- Detect and prevent fraudulent activity, including the use of VPNs, proxies, and emulators, which are prohibited under our User Agreement
- Apply your self-exclusion status, including GAMSTOP restrictions, during each visit
- Ensure responsible gambling controls such as deposit limits are applied correctly
- Verify that you are accessing our services from within the United Kingdom, in accordance with our licence requirements
Functional Cookies
We at PlayWins Casino use functional cookies to remember choices you make and to personalise your experience. These cookies help us provide you with enhanced features and a more tailored visit. They allow us to:
- Remember your language and display preferences
- Store your preferred payment method for a smoother deposit and withdrawal process
- Recall your recent game activity and lobby settings
- Retain promo code entries, such as PWIN50 for our Casino Welcome Offer, when navigating through the cashier
Performance and Analytics Cookies
Our PlayWins platform uses performance cookies to collect information about how visitors use our site. This data is aggregated and anonymised, and we use it strictly to improve our services. Through these cookies, we are able to:
- Understand which pages and game categories are most visited
- Identify technical errors or slow-loading areas of our website
- Measure the effectiveness of our bonus promotions, including the PlayWins bonus offers and ongoing campaigns such as Drops & Wins and Lucky Rush
- Improve navigation and the overall user experience across both desktop and mobile versions of our site
Marketing and Targeting Cookies
At PlayWins, we and our trusted third-party partners may use marketing cookies to deliver relevant promotional content and measure the performance of our advertising campaigns. These cookies help us show you offers that are more likely to be of interest to you — including details about the PlayWins Casino bonus programme and featured promotions. You have the right to opt out of marketing cookies at any time through our cookie preference tool.
Third-Party Cookies
We work with a number of third-party service providers who may place cookies on your device when you interact with content integrated into our platform. These include game providers such as NetEnt, Pragmatic Play, Play'n GO, Blueprint Gaming, and Playtech, as well as analytics and payment technology partners including Trustly, Visa, and Mastercard. Our PlayWins Casino platform does not control the cookies placed by these third parties, and we recommend reviewing their individual privacy and cookie policies for further information.
Your Choices and Cookie Controls
We respect your right to control how cookies are used when you visit our website. Our PlayWins Casino cookie banner allows you to accept all cookies, reject non-essential cookies, or manage your preferences individually. You may update your choices at any time through the cookie settings tool available on our website.
In addition, most web browsers allow you to control cookies through their settings. You can typically:
- View the cookies stored on your device and delete them individually
- Block third-party cookies from being set
- Set your browser to notify you when a cookie is placed
- Clear all cookies when you close your browser
Please be aware that disabling strictly necessary cookies may affect your ability to use key features of our site, including your PlayWins login and access to your account. Disabling functional or performance cookies will not prevent you from using our services but may reduce the quality of your experience.
Cookies and Responsible Gambling
Here at PlayWins Casino, we take our obligations under our UK Gambling Commission licence seriously. We are licensed under Remote Casino Operating Licence 000-048789-R-327402-013, held by Anakatech Interactive Limited (UKGC account no. 48789), registered in Malta. Cookies play an important role in supporting our responsible gambling measures. We use cookies and session data to monitor gameplay patterns, enforce deposit limits, and identify behaviour that may indicate problem gambling. These are strictly necessary functions that cannot be disabled without affecting our ability to meet our regulatory obligations.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via a notice on our website. We encourage you to review this policy periodically to stay informed about how we use cookies. Your continued use of our PlayWins Casino platform following any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, we are here to help. You can reach our support team via live chat (available Monday to Friday 08:00–23:00 and Saturday to Sunday 10:00–22:00) or by emailing us at support@playwins.com. For queries relating to activity prior to 01 April 2026, please contact asg_supportcenter@aristocrat.com. Our full contact details are available in the Support Centre at playwins.com/contact-us.
Content updated: July 21, 2026