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PlayWins Casino Terms and Conditions

At Play Wins, we ask that you read these Terms and Conditions carefully before using our website or any of our services. By registering an account or placing a bet, you confirm that you have read, understood, and agreed to be bound by these terms. Our terms and conditions, together with our Privacy Policy, Responsible Gaming Policy, Cashout Policy, Sports Betting Rules, and Bonus Terms and Conditions, form the entire agreement between you and us. If you do not agree with any part of this User Agreement, please do not use our services.

1. About Us

Here at PlayWins Casino, we operate the website playwins.com under the brand name PlayWins. The website is owned and operated by Anakatech Interactive Limited, a company registered in Malta under company number C 61918, with a registered address at Soho Office Space, The Strand Fawwara Building, l-Imsida, Gzira GZR1401, Malta. The gambling software and facilities used on our platform are provided by Anakatech Limited, registered in the British Virgin Islands under company number 1736422, at Vistra Corporate Services Centre, Wickhams Cay II, Road Town, Tortola, VG1110, BVI.

We are licensed and regulated by the UK Gambling Commission (UKGC). Our Remote Casino Operating Licence and Remote General Betting Standard – Real Events Licence number is 000-048789-R-327402-013, issued on 23 November 2017 and updated 17 October 2025, under UKGC account number 48789. Our software provider holds a Gambling Software Licence and Game Host Casino Licence under UKGC account number 48788. At PlayWins Casino, we have operated under licence 048789-R-327402-013 since 01 April 2026.

Transfer of Operations: Effective 01 April 2026, the operation of playwins.com was transferred to Anakatech Interactive Limited. Claims, disputes, or inquiries relating to activity before 01.04.2026 remain the responsibility of the previous operator and should be directed to asg_supportcenter@aristocrat.com.

2. Eligibility and Account Registration

2.1 Who Can Use Our Services

Our services are intended only for players who are located on the territory of the United Kingdom. To register and use our PlayWins Casino services, you must meet all of the following conditions:

  • You must be at least 18 years of age (legally of age).
  • You must be a natural person — corporate accounts are not permitted.
  • You must be physically located within the United Kingdom at all times when accessing our services.
  • You must not be self-excluded from gambling, including via GAMSTOP.
  • You must not be a Company Employee or their spouse, partner, parent, child, or sibling.

2.2 Account Rules

We permit only one account per player on our PlayWins platform. Duplicate accounts — identified by shared device, household, IP address, name, or email — are strictly prohibited. We reserve the right to close duplicate accounts and void any associated winnings. The use of VPNs, proxy servers, or any technique designed to mask your location or identity is prohibited and will result in immediate account suspension.

3. Payments, Deposits, and Withdrawals

3.1 Currency and Deposits

All transactions on our platform are conducted exclusively in Pounds Sterling (GBP, £). The minimum deposit amount is £10. We accept the following payment methods: debit card, online wallets, vouchers and pre-paid cards, bank transfers, and any other method available on the website and permitted in the UK. Credit cards are strictly prohibited, including credit cards registered inside an e-wallet. Third-party payment methods are not permitted; the cardholder or account holder name must match your registered player name.

3.2 Withdrawals

We operate a closed-loop withdrawal policy, meaning withdrawals must be made using the same method as the original deposit and funds are returned to the original source. The minimum withdrawal amount is £10. We do not charge fees for withdrawals; however, your bank or payment provider may apply their own charges. Please note the following when withdrawing from your Play Wins account:

  • At least one deposit must have been made before winnings can be withdrawn.
  • All withdrawal requests must be submitted through the Withdrawal section of the website.
  • Once a withdrawal has been submitted or approved, it cannot be reversed.
  • Withdrawal requests exceeding £1,000 in total may require additional verification.
  • We aim to process withdrawals within 2 business days of receiving all required documentation. After successful verification, withdrawals are typically processed the same business day and no later than 3 business days.
  • First-time withdrawals always require identity verification.

3.3 Player Funds Segregation

We hold your funds separately from our operational funds; however, please be aware that player funds are classified as 'Not Protected' under the Gambling Commission's segregation rules, meaning they would not be protected in the event of insolvency.

4. Bonuses and Promotions

4.1 Casino Welcome Offer

Our PlayWins Casino bonus for new players includes 50 Bonus Spins on Big Bass Splash. To claim this PlayWins bonus, enter promo code PWIN50 manually in the Cashier at your first deposit. The minimum qualifying deposit is £10 via Visa, Mastercard, Google Pay, or Apple Pay. Spins are credited once your Bet Tracker reaches 100%, which requires placing a total of £10 in bets on eligible slots within 7 days of claiming (maximum £1 contribution per bet). Bonus Spins must be used within 24 hours of being credited or they will be void. Winnings from Bonus Spins carry an x1 wagering requirement and are subject to a maximum cashout of £100.

4.2 General Bonus Rules

We want to ensure fair play for all our users. The following general bonus rules apply across our PlayWins Casino promotions:

  • Default wagering requirement: bonus amount x10 unless otherwise stated.
  • Maximum bet while a bonus is active: £2.
  • Maximum cashout from a bonus: 3x the bonus amount; from Bonus Spins: £100.
  • Bonus winnings must be wagered within 2 days or they will be void.
  • Active bonuses expire 30 days after crediting; unclaimed offers expire after 7 days.
  • Your Cash Balance is always played first; your Bonus Balance only becomes active once the Cash Balance is depleted.
  • Withdrawing any part of your Cash Balance while a bonus is active forfeits all active bonuses and bonus winnings.
  • Only one bonus may be active at a time; bonuses cannot be combined.
  • Bonus winnings cannot be used on jackpot games.

4.3 Irregular Playing Patterns

We monitor all gaming activity for irregular playing patterns. Behaviour such as hedging, low-margin betting, covering 24 or more roulette numbers, betting both banker and player in baccarat, or bonus-feature build-up will void any active bonus and may result in account closure.

5. Responsible Gaming

We at PlayWins Casino are committed to promoting responsible gambling. We support GambleAware and participate in the GAMSTOP self-exclusion scheme. GAMSTOP self-exclusion is automatically cross-checked across our sister brands: Winomania, LuckyMate, Betnero, 7bet, Betcrown, PlayWins, and BetFusion. We offer deposit limits, with immediate effect for decreases and a 24-hour notice period for increases. If you are concerned about your gambling behaviour, please contact our support team or visit begambleaware.org.

6. Governing Law and Disputes

Our Play Wins User Agreement and all matters relating to your use of our services are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you have a complaint, please contact us in the first instance at support@playwins.com. We will aim to resolve all disputes fairly and promptly in accordance with our complaints procedure and UKGC requirements.

7. Contact Us

We are available to assist you through the following channels. Our live chat support is available Monday to Friday 08:00–23:00 and Saturday to Sunday 10:00–22:00. Outside these hours, you can reach us via our contact form or by email at support@playwins.com. For queries relating to account activity before 01 April 2026, please contact the previous operator at asg_supportcenter@aristocrat.com.

These Terms and Conditions were last updated on 29 April 2026. We reserve the right to amend these terms at any time. Continued use of our services following any update constitutes your acceptance of the revised terms.

Content updated: July 21, 2026