PlayWins Casino Privacy Policy

At PlayWins Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at playwins.com. We encourage you to read this document carefully so that you understand how we handle your data and what rights you have. If you have any questions about our practices, you can reach us at support@playwins.com.

PlayWins Casino is operated by Anakatech Interactive Limited, registered in Malta (company no. C 61918), with a registered address at Soho Office Space, The Strand Fawwara Building, l-Imsida, GZIRA GZR1401, Malta. We hold a Remote Casino Operating Licence issued by the UK Gambling Commission (account no. 48789, licence no. 000-048789-R-327402-013). As a UKGC-licensed operator, we are legally obligated to handle your personal information in accordance with applicable data protection laws in England and Wales.

Information We Collect

When you register for a PlayWins Casino account or use our services, we may collect a variety of personal data about you. We only collect information that is necessary, relevant, and proportionate to the purposes described in this policy.

Registration and Identity Data

Full name, date of birth, and gender
Residential address, email address, and telephone number
Username, password, and account preferences
Nationality and country of residence (UK only)

Verification and Compliance Data

Government-issued photo ID (passport, driving licence)
Proof of address (utility bills, bank statements)
Source of funds and source of wealth documentation
Selfie photograph and liveness check data
Occupation and annual gross income information
Politically Exposed Person (PEP) declarations

Financial and Transaction Data

Deposit and withdrawal history, including amounts and payment methods
Payment card or account details (debit cards, Trustly, bank transfers)
Bonus activity, wagering records, and PlayWins Casino bonus redemptions

Technical and Usage Data

IP address, device type, browser type, and operating system
Login timestamps and session activity
Game history, bet amounts, and gaming patterns
Detection of emulators, VPNs, proxies, and other masking techniques

How We Use Your Information

Here at PlayWins, we process your personal data for a number of clearly defined purposes. We do not use your information for any purpose that is incompatible with those listed below.

Account management: We use your registration data to create, verify, and maintain your player account.
Identity and age verification: We are legally required to confirm that you are 18 or over and located within the United Kingdom before allowing you to play.
Regulatory compliance: We process your data to comply with our UKGC licence obligations, including Anti-Money Laundering (AML) checks, responsible gambling requirements, and GAMSTOP self-exclusion cross-referencing.
Payment processing: We use your financial data to process deposits and withdrawals in accordance with our Cashout Policy.
Fraud prevention: We analyse behavioural and technical data to detect and prevent irregular playing patterns, prohibited practices, and unauthorised account access.
Customer support: We use your contact and account information to respond to queries submitted via live chat (available 08:00–23:00 Monday to Friday), email, or the contact form at /contact-us.
Marketing: Where you have given your consent, we may send you information about PlayWins Casino promotions, including details of our PlayWins Casino bonus offers and ongoing campaigns.
Responsible gambling: We monitor your activity to identify signs of problem gambling and apply safeguards including deposit limits and self-exclusion tools.

Legal Basis for Processing

At PlayWins Casino, we process your personal data on the following legal grounds:

Contractual necessity: Processing is required to fulfil our obligations under the User Agreement you enter into when registering.
Legal obligation: We are required by law and our UKGC licence to carry out identity checks, AML screening, and responsible gambling measures.
Legitimate interests: We have a legitimate interest in protecting the integrity of our platform and preventing fraud.
Consent: For direct marketing communications, we rely on your explicit consent, which you may withdraw at any time.

Sharing Your Information

We at PlayWins do not sell your personal data to third parties. However, we may share your information with trusted partners and authorities in the following circumstances:

Regulatory authorities: We share data with the UK Gambling Commission and other relevant regulators when legally required.
Identity verification providers: We use third-party services to conduct electronic KYC checks and liveness verification.
Payment processors: We share necessary financial data with providers such as Visa, Mastercard, and Trustly to process transactions.
Software providers: Our gambling software and facilities are provided by Anakatech Limited (BVI, company no. 1736422), which may process technical data on our behalf.
Sister brands: We cross-check GAMSTOP self-exclusion records across our related brands, which include Winomania, LuckyMate, Betnero, 7bet, Betcrown, and BetFusion.
Law enforcement: We may disclose your data if required to do so by court order or applicable law.

Data Retention

Our PlayWins Casino platform retains your personal data for as long as your account is active and for a period thereafter as required by law. UKGC-regulated operators are typically required to retain transaction and identity records for a minimum of five years. When your data is no longer needed, we securely delete or anonymise it.

Your Rights

As a user of our services in the United Kingdom, you have the following rights in relation to your personal data:

The right to access the personal data we hold about you
The right to correct inaccurate or incomplete information
The right to request erasure of your data (subject to legal retention requirements)
The right to object to or restrict processing in certain circumstances
The right to data portability
The right to withdraw consent for marketing at any time

To exercise any of these rights, please contact us at support@playwins.com. We will respond to your request within one calendar month.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to improve your experience, remember your preferences, and analyse site usage. These include essential cookies required for the PlayWins login process to function correctly, as well as analytical and marketing cookies. You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use the PlayWins Casino app and website features.

Security

We take the security of your personal data seriously. Our PlayWins Casino platform implements technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These include encrypted data transmission, automated detection of emulators and virtual environments, and strict internal access controls. However, no online transmission is entirely risk-free, and we encourage you to notify us immediately at support@playwins.com if you suspect any unauthorised access to your account.

Transfer of Operations

Please note that effective 01 April 2026, the operation of playwins.com was transferred to Anakatech Interactive Limited. Any claims, disputes, or data inquiries relating to activity before 01 April 2026 remain the responsibility of the previous operator and should be directed to asg_supportcenter@aristocrat.com.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make significant changes, we will notify you via email or a prominent notice on the PlayWins Casino website. We encourage you to review this page regularly to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please get in touch with us. Our team at PlayWins is here to help:

Email: support@playwins.com
Live chat: Available on our website (08:00–23:00 Monday to Friday; 10:00–22:00 Saturday and Sunday)
Contact form: Available at playwins.com/contact-us
Registered address: Anakatech Interactive Limited, Soho Office Space, The Strand Fawwara Building, l-Imsida, GZIRA GZR1401, Malta

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority, if you believe we have not handled your data appropriately.

Content updated: July 21, 2026